CB People: An extension of the customers engineering team

Written by Graeme Robertson

29 July 2021

Name: David Smith
Job title: Process Engineer

Describe your role:
My role requires me to work as the technical interface with the customer, creating assembly process documentation from customer data into our system and introduce the product to the manufacturing team. This involves creating all documentation from start to finish ensuring this is kept up to date, and capturing any changes made to the product.

How would you explain your job to a member of the public?
My role is to really become an extension of the customers engineering team. I take a data pack that I receive from a customer and turn this into a working document for our site from product design for manufacturability, through optimising the build process, to ensuring we are building quality into the product from the outset. This document supports all departments to manufacture the product from start to finish to being shipped to the customer.

What could you not do your job without?
All the team from top level to shop floor, all are key players in business. I have a very strong core to the team who I can rely on for support, additional knowledge etc. I could not do my job without this team.

What is the most important skill you need for your job?
Communication/people skills. As part of my role, I communicate with all departments. Each department I see as my internal customer because at some point within the process the work I do will have an impact on every department. Having good interpersonal skills is the key to ensuring a smooth process.

Describe how your role relates to others/fits with the end-to-end solution at CB:
As a process engineer it is my responsibility to ensure all departments clearly understand and execute the product through manufacturing and the process requirements for each specific customer, acting as the technical voice of the customer within the business.

What advice would you give your 21-year-old self? (assuming you are over 21!)
Developing strong relationships with the customer; it is a key driver in delivering successful business outcomes. Always listen and learn from the bottom up to gain as much knowledge of the overall process as possible.

How do you relax?
Spending time with the family, I play outdoor bowls & golf and enjoy watching football.

What superpower would be most useful in doing your job at CB?
Iron Man, for his leadership, technical abilities and engineering skills.